The buy-in to the change happens in the mind of the other person.
While regulatory and legislative changes may seem easy to enforce, most clients – whether internal or external aren’t that interested in the reasons why something has to happen a certain way – they just want to have their needs met.
Get your clients involved right from the beginning by testing out the changes with them. Walk them through the changes and requirements while discussing benefits.
Above all, to keep them engaged, listen to their concerns.
