6 Steps to Shape the Future of Work in Your Organization Featured Image

6 Steps to Shape the Future of Work in Your Organization

During the pandemic, the comfort of ‘normal’ slipped away from us. Uncertainty became the norm, and we discovered that we are apprentices to change, not its masters. You’ve probably also learned that you’re better at handling change than you thought! Yet when you look to the future of work in your organization, fear and uncertainty are most likely hanging in the background. This is a crucial point in history—what you do now will either make or break your success.

Today, I’m sharing ideas with you to support you and your team on the path of REEMERGENCE so you can shape the future of work in your organization and come out stronger than before. How we reemerge means stepping into the unknown bravely and boldly (and of course safely).

So how do you do that?

6 Steps to Shape the Future of Work in Your Organization

Do you remember the clip from Indiana Jones and the Last Crusade where he must cross a huge chasm with no apparent way to do so? Remembering the message about taking a ‘leap of faith,’ he takes a giant step, dangling his foot out into the open air and then stepping down. Instead of plummeting into the bit below, he ends up finding solid ground! Taking that risk – and moving step-by-step across the path – allowed him to reach the treasure on the other side.

Stepping into the unknown is what we’re all going to be doing in the next few months (or even years). Reemergence does require a ‘leap of faith’. Check out these steps below to guide your way.

Successful reemergence will require you to SHIFT, EXPAND, and REINVENT the way you see and do things. To do this, you must process change both internally and externally. When we do it for ourselves (the internal work), then we can illuminate the path for others in our organization (the external work). Here are three internal and three external ways to get started.


The first two steps require you to mentally pivot and view the change situation in a new light.

1. Internal: Shift Your Mindset

Are you still thinking (or hoping) that things will go back to ‘normal’ in your business or organization? Shaping the future of work will require you to abandon those thoughts! I think there are going to be a bunch of ‘new normals’ that will keep shifting in the next few years, so it is important to not get your mind ‘set’ on any one path forward. (More on shifting your mindset can be found here.) 

Over the last few months, have you noticed that your values may have changed? That mental shift can be part of your reemergence plan. Ask yourself, how can you keep these new values intact as you plan for the future?

2. External: Analyze The Ecosystem

analyze future of work image

Analyzing your ecosystem is more than just an environmental scan of your external surroundings. It involves looking at your organization holistically – the people, the leaders, the personalities, the mindsets, the history, the processes, the technology…in sum, the entire context of the change. It is likely that current realities have shifted the ecosystem of your organization. Take a good look at the changes and contemplate how you may harness them to shape the future of work in your area of work.

What is the most important part of the ecosystem that you need to consider moving forward?


Once you’ve shifted your mindset, you’re ready to expand your thinking and examine new ways of getting work done in the organization.

3. Internal: Be Open to Ideas

Expanding your thinking means being open to systems, ideas, and processes that you may not have considered before. Making a major shift may sound like it will be time-consuming. However, an interesting lesson that the pandemic has taught us is that you don’t necessarily need a lot of time to make big changes in your organization. 

If the pandemic never happened and your organization was planning on going virtual, how long would that take? Maybe about two years? One year to plan, another year to implement in slow, careful stages. However, many of the clients I work with made the change to a mostly virtual organization in just three weeks! The ‘need’ to change due to coronavirus made the execution of change a priority, and these organizations have accomplished so much in so little time.  Think about what else you could do if you had a driving force (motivation) to do it?

Group of happy young multiethnic business people wearing masks working at office table. Safe workplace after COVID-19. Diverse team cooperating at busy coworking with coronavirus precautions.

It does take practice to expand our thinking. Consider this quote from Alice in Wonderland:

“There’s no use trying,” Alice said. “One can’t believe impossible things.”

“I daresay you haven’t had much practice,” said the Queen. “When I was your age, I always did it for half-an-hour a day. Why sometimes I’ve believed as many as six impossible things before breakfast.”

The practice of expanding your thinking will allow you to break through old mental models; it will inspire innovation in how you think and act. What seems ‘impossible’ to you,  that just might be possible?

4. External: Plan Diverse Approaches

In step 2, you analyzed your current ecosystem. Having that information—AND a mind that is open to possibilities and potential (steps 1 and 3)—you can now think about the many different paths that the future of work may take in your organization. Plans need to be nimble, agile, and able to be executed in a short time frame. As things move forward, be ready to change course at a moment’s notice. When you focus your energy on a specific purpose, you can adjust quickly to get the greatest results.

business plans diverse future of work

To focus on purpose, ask the right questions. The word ‘question’ comes from the word ‘quest’ which is the start of a journey. What journey do you want to start people on? The right questions can guide that journey. For example, if you simply ask, “What did you accomplish last week?” you will get a status update. In addition, if you ask, “Why was that important to you?” you go deeper by asking the person to focus on their purpose and priorities.

One of my favourite cities in the world to go to is Paris. If you look at their subway map, you’ll see that there are many different ways to get to the same place! In your organization, there could be many paths to get to your final destination. What could they be?


A shifted mindset and expanded ideas will allow you to reinvent the future of your work in the organization—to do something different and better than before.

5. Internal: Take a Risk

When you face uncertainty, I know it can be a challenge, yet you need to keep going once you’ve analyzed your risks! (I’m not saying jump off the cliff without a parachute!)  Living in the unknown creates possibility, and possibility gives you opportunities to innovate, create, and experience something new.  What is exciting, (if there is some good out of these interesting times) is that all of us have a new set of skills, qualities, and practices we didn’t have at the start of the pandemic. What are your new skills or qualities, and how will you use them?

If you get stuck on this step of risk-taking, ask, “What is the likelihood of this risk I am worried about happening?” “What can I do to reduce the chance that it will happen?” And, “If it does happen, how does it impact what I’m trying to do? Is the impact low, medium, or high?”

You can’t manage all risks, but by focusing on the higher impact risks, you can mitigate or reduce some of them. The process will help you get unstuck and formulate a new plan to reach the desired goal.

You’ve come this far. You’re ready to risk. Let’s get to the last step.

6. External: Create the New

Shaping the future of work is about creating a new reality for yourself and your organization. It means more external ACTION! So, what is the new behaviour, skill, technology, or business process you want to create? Now is the time to do what Indiana Jones did and step into the new. To help you do this…

  • Don’t do idea generation and decision making at the same time, as it won’t bring about new ideas. We’ve all been to those meetings where new ideas pop up but get shut down the next minute. Nothing gets accomplished. Then you have to have another meeting to figure out what happened at the last meeting! Who has time for that?  During your meeting, be very clear on your agenda how much time is for idea generation, and how much time will be for determining which ideas we can take action on. Make sure there is a clear distinction between both.  This gives all possibilities and suggestions a chance and most importantly, allows innovation to occur.
  • As you go forward, balance emotional response with the facts. The unknown can create fear and cause us to say ‘no’ purely for emotional reasons. There are also valid emotional responses.  Balance the emotional responses (don’t dismiss or discard them) with the facts.  Is there any evidence or proof that other situations/people/organizations have done something similar?
  • Watch what goes into your brain as you start your day. Don’t watch, listen, or read the news for the first hour—it will impact your mindset and your ability to make decisions throughout the day. 

The future of work in your organization is going to be different than you probably imagined. Normal is gone! Uncertainty is here to stay. As we reemerge from sheltering in place, remember that it’s the magic of daily changes that will create the biggest difference in the quality of your life and the quality of your work. Incorporate the six steps listed above into your daily practices. Who knows what great things you might create?